Who We Are

The Cebu People's Action Center (CPAC) is the official centralized communication, feedback, and response hub of the Provincial Government of Cebu. Established through Executive Order No. 5 signed by Governor Pamela Baricuatro on June 30, 2025, CPAC serves as a 24/7 multi-channel platform designed to bring government services closer to the people. Our mission is to ensure that every citizen has a direct and transparent channel to voice concerns, seek assistance, and engage with the provincial government.

Our Mission

To empower the people of Cebu by providing a reliable, accessible, and transparent platform for communication, feedback, and service requests, fostering a responsive and accountable government.

Our Vision

To be the leading model of citizen engagement and public service excellence in the Philippines, bridging the gap between the government and its constituents through innovation and commitment.

Our Core Values


Integrity

Upholding honesty and strong moral principles in all our actions.


Transparency

Ensuring openness in our processes and decisions.


Accountability
Taking responsibility for our actions and outcomes.


Accessibility
Making our services available to all citizens, anytime and anywhere.


Innovation
Continuously improving and adopting new technologies to serve the public better.

Our Services

CPAC offers a range of services to
assist the people of Cebu:

  • 24/7 Communication Hub: Accessible via hotline, website, and mobile application.

  • Unified Ticketing System: For lodging complaints, inquiries, and service requests.

  • Automated Referrals: Directing concerns to the appropriate government agencies.

  • Real-Time Tracking: Monitoring the status of submitted requests.

  • Feedback Mechanism: Allowing citizens to rate and provide feedback on services received.

Our Commitment

  • Providing timely and effective responses to public concerns.

  • Enhancing inter-agency coordination to address issues promptly.

  • Promoting active citizen participation in governance.

  • Upholding the principles of good governance and public service.

Services / Assistance Offered

  • Educational Assistance

    Support for school-related needs like tuition, supplies, or emergency aid for students and learners.

  • Burial Assistance

    Help for families facing funeral expenses during times of loss.

  • Other Form of Assistance
    (Medical, Food, Financial, Transport)

    Emergency help for those in need of medicines, groceries, urgent financial aid, or transportation to hospitals or agencies.

  • Basura, Sanitation

    Concerns about uncollected garbage, street cleanliness, clogged drainage, or foul-smelling areas in your barangay.

  • Peace and Order
    Issues involving safety, fights, neighborhood disturbances, or lack of barangay presence in maintaining peace.

  • Water & Electricity Issues
    Report brownouts, broken water lines, leaks, or areas with no access to clean water and stable power.

  • Barangay/Municipality Service Problems
    Delayed responses, poor service, or lack of action from your local officials and public offices.

  • Emergency, Fire, Rescue
    Situations that need urgent response; fire, rescue, accidents, medical crisis, or evacuation needs.

CONTACT US

Hotline Numbers:
Smart - 09472022688
Globe - 09565628368

Email: [email protected]

Office: Capitol Compound, Cebu City

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